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We're friendly, quick and competent.  In addition, we're pretty old fashioned in the sense that we do business on a "handshake".  Doing business with us is simple and easy.  We'll always provide you with great service and provide a full guarantee our repairs.  We still do business on a handshake, but most times we'll also ask for a signature to ensure that everyone agrees and we're all on the same page.  We respect our business and personal relationship with you.  Unfortunately it's not 1929 anymore and a few bad eggs have forced us to outline some general expectations when doing business with us.  Thank you for understanding and we look forward to exceeding your expectations!  Our simple and straightforward terms are as follows: 

TERMS & CONDITIONS: PAYMENT IS DUE UPON COMPLETION OF SERVICES – THANK YOU! By requesting service from NYS SITEPOWER CORP., customer agrees to compensate NYS SITEPOWER CORP. 100% of the invoice total including all costs associated with collection of past due accounts.   It is further agreed that NYS SITEPOWER CORP. will retain title / ownership to any equipment, parts or materials and the right to enter property and premises to which said equipment, parts or materials are installed for purpose of recovery until final payment is made and if payment is not made upon completion. Thereof, if the customer fails to perform pursuant to the terms of the agreement or defaults under any of the terms hereof, NYS SITEPOWER CORP. may among other remedies available at law or equity, recover damages including loss of bargain, cost of attorneys fees and any cost associated with collection of past dues accounts.  Past due accounts will be charged a 2% Monthly (24% Annual) service charge. Returned checks will be assessed a $50.00 “Returned Check Fee”.

SPECIAL ORDERS: Must be 100% pre-paid at time of order.  Special orders cannot be cancelled or returned.  Special order equipment and configured generator systems are non-returnable.  NYS SITEPOWER CORP. is not liable for incorrect part numbers or specifications provided by customer or their agent.    

RETURNS: Must be in original, unopened packaging & accompanied by original, dated sales receipt.  Returned items are subject to a 20% restocking fee.  Sales of portable generators, transfer switches and all electronic components are final – no returns.  Customer assumes responsibility for proper use, application and installation of parts purchased if not installed professionally. NYS SITEPOWER CORP shall not be liable for customer negligence, misapplication of products, customer installations, botched repairs or installation / adjustments by others.

    Mailing: PO Box 92281 Rochester, NY 14692
    Office: 3700 Main Street Walworth, NY 14568

    1-888-697-7693   24-Hour Service
    1-315-986-4092   Finger Lakes
    1-585-224-4000   Rochester